Product Replacement
Before you begin, please make sure you’ve read over our troubleshooting tips. Our products are environmentally sensitive and may just need a change of scenery to get moving again. If you’ve tried all the tips we provide and your globe is still not turning, follow the steps below to replace your globe.
We offer a one-year warranty on all MOVA Globes from the date of purchase. During the warranty period, and upon proof of purchase, the product will be replaced with no product fees charged.
If you’ve had your product for over a year, you may still request a replacement product for a fee.
Within 90 days of issuance of the return authorization number, the customer will be responsible for all shipping costs of returning the original product for inspection (unless your globe was purchased in the last 30 days from an authorized reseller). It is the customer’s responsibility to package the product safely in a shipping box with appropriate packing material.
PRODUCT SERIAL NUMBER
The serial number can be found on the back of the owner's guide inside your MOVA Globe box. Each serial number is unique so it will not start with the same letters as the example shown here.
PRODUCT PHOTOS
When you take a photo of your MOVA Globe, please upload a side-by-side picture of the globe and a pen in order compare and confirm the globe’s size (4.5”, 6”, or 8.5” diameter).